Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days depending on your location. You'll receive a tracking number once your order ships.
Do you offer free shipping?
We offer free shipping on qualifying orders. Check our current promotions at checkout to see if your order qualifies.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has shipped, we're unable to modify or cancel it.
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding our shipping options — stay tuned!
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please contact our support team to initiate a return.
Are food products and supplements eligible for return?
No. Due to food safety regulations, all food products and dietary supplements are final sale and cannot be returned or exchanged once shipped, regardless of whether the package has been opened. This policy is in place to ensure the safety and integrity of all products sold. If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and we'll make it right with a replacement or full refund.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.
What if my item arrived damaged or defective?
We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damage and we'll make it right with a replacement or full refund.
Products
Are your products covered by a warranty?
Warranty coverage varies by product and brand. Please refer to the individual product page for warranty details, or contact us for more information.
How do I know which equipment is right for me?
Our product descriptions include detailed specs and use cases to help you choose. If you're still unsure, feel free to reach out — we're happy to help you find the right fit for your fitness goals.
Do you restock sold-out items?
Yes! Most items are restocked regularly. You can sign up for back-in-stock notifications on the product page, or contact us to ask about availability.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world.
Still Have Questions?
We're here to help! Reach out to our support team and we'll get back to you as soon as possible.